LES GRANDS CHENES ET LES AJONCS NATURAL AREA

Protection of your Personal Data

The protection of your personal data is important to you, and it is also important to SARL LES GRANDS CHENES ET LES AJONCS, because we want to meet your expectations and demonstrate the excellence of our services.

You are concerned by the protection of your personal data if you are a visitor to the www.camping-gca.com website, meaning a person simply browsing the SARL LES GRANDS CHENES ET LES AJONCS Site.

It is essential for us, SARL LES GRANDS CHENES ET LES AJONCS, as the data controller, to ensure the confidentiality and respect of your personal data to allow you to browse our website: www.camping-gca.com with full confidence.

SARL LES GRANDS CHENES ET LES AJONCS is a SARL registered with the Bordeaux Trade and Companies Register (RCS), Siret number: 808 880 116 00013, APE code: 5530 Z, with its registered office located at 15 Route des Lacs – Lieu-dit Lizan – 33990 VILLE NAUJAC-SUR-MER.

SARL LES GRANDS CHENES ET LES AJONCS publishes the www.camping-gca.com Site and, as such, processes your data as the data controller.

Below, you will find all the provisions implemented to process your personal data in compliance with your rights, in order to protect your privacy by ensuring the protection, confidentiality, security, control, non-corruption, and permanent access to the data you entrust to us.

We have taken useful measures to provide you with clear and precise information on how your data will be processed, by implementing the indicated methodology and technical means to protect your data against loss, modification, disclosure, or access by unauthorized third parties.

To achieve these objectives, we implement appropriate technical and management measures to ensure that processing complies with applicable Data Protection law.

As such, we hereby commit to respecting the essential principles of the General European Regulation and French law on Personal Data protection.

DEFINITION OF PERSONAL DATA
Personal data is information in a format that allows the identification of a natural person, either directly with their first and last name, or indirectly with an identifier, phone number, or email address.

PROCESSING OF YOUR DATA
The processing of personal data may consist of collecting, recording, organizing, archiving, modifying, deleting, adding, exporting, consulting, processing, or communicating personal data, as defined below.

Personal Data Collected
For the contact or booking form(s): name, first name, address, postal code, city, email address, phone number, and if other data is requested, it will always be in compliance with GDPR standards.
For the registration form: name, first name, postal address, email address, phone number.
Names of accompanying persons. For minors, we only collect their name, first name, and date of birth through an adult.
Information on your payment methods (credit card number).
Your choices or preferences for customizing your accommodation or stay.
Specific conditions to consider during your stay, such as accommodating persons with reduced mobility.
For foreign tourists, including EU nationals, upon arrival at the establishment, the individual police form, drafted in French and English, must be completed and signed. Tourists traveling in groups or on organized tours are also concerned. The hotel form contains the following personal data:
name and first names; date and place of birth; nationality; usual residence; mobile phone number and email address; arrival and planned departure dates at the establishment.
Children under 15 years of age may be listed on the form of an accompanying adult.

COLLECTION OF PERSONAL DATA
We collect your personal data:
To process your stay or booking requests
For booking a stay, whether direct or through a third party, or made by postal mail, online, or by phone.
For processing complaints or disputes.
For consulting our pages on social networks.
For transferring information concerning you to certain service providers, for example, online booking software or banks for payments.

WHY WE COLLECT PERSONAL DATA
To get to know you better and communicate with you.
To manage our relationship, stay bookings, special requests.
To promote our camping area in Gironde.
To offer you promotional prices periodically.
To establish statistics to help us improve our services.
To ensure commercial and accounting management.
To secure your payments.
To prevent fraud.
To protect your data.
For foreigners, to comply with Article R. 611-42 of the Code on the Entry and Stay of Foreigners and the Right to Asylum.

EXERCISING YOUR RIGHTS

You have the right to request access to and rectification of your data, as well as the restriction of processing your data.

You have the right to request the erasure of your Data.
If you wish for your data to be erased, we may nevertheless retain it temporarily for the duration necessary to meet legal, accounting, or tax obligations.

You have the right to request the application of your right to object to processing used for commercial prospecting purposes.

You have the right to exercise your right to data portability.
The right to portability offers you the possibility to retrieve part of your data in an open, machine-readable format. This allows you to easily store or transmit them from one information system to another, for reuse for personal purposes.

To exercise your rights, you must send your request specifying:

– Your Email address

– Your Name and First Name

– Your precise Postal Address

– A copy of your valid identification document.

To the Data Protection Officer of SARL LES GRANDS CHENES ET LES AJONCS by email sent to: contact@camping-gca.com or by postal mail addressed to SARL LES GRANDS CHENES ET LES AJONCS, Data Protection Officer, 15 Route des Lacs – Lieu-dit Lizan – 33990 VILLE NAUJAC-SUR-MER.

You will receive a response within a maximum of four weeks from the date of receipt of your request.

You can, at any time, lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr)

RECIPIENTS OF YOUR DATA
Only various internal departments of our company may have access to your Data.

TRANSFERS OF YOUR DATA OUTSIDE THE EUROPEAN UNION

Your data is processed by the services of SARL LES GRANDS CHENES ET LES AJONCS. It is never processed outside the European Union.

SECURITY MEASURES
We commit to implementing, according to the defined terms and results, efficient technical, material, and management means to guarantee a level of security adapted to the risk incurred for the rights and freedoms of natural persons.

DATA RETENTION PERIOD

We only retain your data for the period necessary to carry out its processing or according to legal and tax obligations.
6 Months for individual police forms, drafted in French and English, for foreign national clients, including EU nationals; the hotel form is retained by the professional and transmitted to the police or gendarmerie services only upon their request.

ACCESS TO YOUR PERSONAL DATA
In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, any natural person has the right to access and, if applicable, rectify or erase their Data. These rights can be exercised at any time:

By postal mail : SARL LES GRANDS CHENES ET LES AJONCS, Data Protection Officer, 15 Route des Lacs – Lieu-dit Lizan – 33990 VILLE NAUJAC-SUR-MER.

By phone : 06 79 89 36 45
By email : contact@camping-gca.com

The Publisher reminds that any natural person may, for legitimate reasons, object to the processing of their Data.

COOKIES
There are several categories of cookies; some are issued directly by our site and its service providers, while others may be issued by third-party companies.

Use of cookies that you can disable
A cookie is a small text file that is transferred to your computer, smartphone, or tablet via your internet browser. Cookies are stored on your device’s hard drive (computer, smartphone, or tablet) when you visit our site. Cookies allow us to recognize you during your subsequent visits to our site.
Cookies can be temporary (session cookies) or permanent. Session cookies are active only for the duration of your visit and are deleted when you close the browser. Permanent cookies remain on your device’s hard drive when you leave the site and stay there until you manually delete them or the browser purges them after a certain period.
We use analytical performance cookies to monitor website performance, for example, to determine the number of times a page is viewed and the number of unique users on its website. Web analytics services may be designed and operated by third parties. The information provided by these cookies is used to optimize the user experience or to identify parts of the website that may require maintenance. The information is anonymous and is only used for audience statistics.

We may notably use Google Analytics to collect information about site visitors through these cookies. This information may be used by the providers of these solutions.

Manage and disable cookies
Most browsers are set to accept cookies used on our website. However, you can adjust these settings to disable cookies. The following links will provide explanations on how to adjust your browser’s cookie settings.
Please note: When you disable cookies, be aware that some graphical elements may not display correctly or that you may not be able to use certain applications.

Cookies issued by SARL LES GRANDS CHENES ET LES AJONCS and its service providers
Different cookies may be placed on your computer when you browse our website:

“Essential” Cookies
These cookies are essential for efficient browsing on our site, and their suppression may lead to navigation problems.
These cookies are also necessary for monitoring website activity.
These cookies may be installed on your device by our site or by its service providers.

Analytical and Personalization Cookies
These cookies are not essential for browsing our site but can facilitate your searches or optimize the functioning of our site.

Cookies issued by third-party companies
The issuance and use of cookies by third parties on our site are subject to the privacy policies of these third parties. These cookies are not essential for browsing our site.

Marketing Cookies
Our site: www.camping-gca.com does not use cookies for advertising purposes.

SOCIAL NETWORKS
We may include third-party computer applications on our site that allow you to share content from our site with other people or to let these other people know about your consultation or opinion regarding content on our site. This is notably the case for “Share” and “Like” buttons from social networks such as Facebook, “Twitter”, etc.
The social network providing such an application button may be able to identify you through this button, even if you did not use this button during your visit to our site.
Indeed, this type of application button may allow the social network concerned to track your browsing on our site, simply because your account on the social network concerned was active on your device (open session) during your browsing on our site.
We do not control the process used by social networks to collect information related to your browsing on our site and associated with the data they hold.
We invite you to consult the privacy policies of these social networks to learn about the purposes of use, particularly for advertising, of the browsing information they may collect through these application buttons.

These privacy policies should notably allow you to exercise your choices with these social networks, particularly by configuring your user accounts for each of these networks.
To learn about the privacy policy of the aforementioned social networks, click on the name of the social network of your choice:

Your browser’s cookies
Microsoft Edge, Firefox, Google Chrome, Safari, etc.

You can configure your browser software according to your wishes, so that cookies are accepted and stored on your device or are refused.
You can set your browser to allow cookies to be stored on your device; these cookies, placed on the pages you have visited, will be automatically saved.
You can configure your browser software so that you are prompted to accept or refuse cookies on a case-by-case basis, before a cookie can be stored, or to systematically refuse the storage of cookies on your device.


Please note: The settings you choose in your browser regarding the acceptance or refusal of cookies may affect your internet browsing and your access to certain services that require the use of these cookies.


If you choose to refuse cookies on your device or delete existing ones, we cannot be held responsible for any degraded performance of our services resulting from our inability to save or access the cookies necessary for their operation that you have refused or deleted.